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Sutle Refund Policy

Last updated - August 25, 2022

Cancellation Policy

  1. You can cancel your subscription at any time by clicking the Downgrade to Hobby button in your account's plan and billing settings.
  2. In the case of cancellation through emailing team@sutle.io, the cancellation will only be acknowledged once an approval email has been received.
  3. When canceling a monthly subscription, all future charges associated with future months of your subscription will be canceled.
  4. When canceling a yearly subscription, all future charges associated with future months of your subscription will be canceled and refunded. (e.g. User subscribed for 1 year on Jan 1, 2022, then they canceled their subscription on April 23, 2022. The user will receive a refund for the unused months of May - Dec 2022. For the current month of cancellation, since more than 7 days have passed since April 1, the billing date for that month, they will not be refunded for the month of April 2022).
  5. You will not receive a refund for the very month of your cancellation if more than 7 days have passed when your subscription has become effective. (e.g. User subscribed to a monthly subscription on Jan 1, 2022, then canceled on March 3, 2022. They will receive a refund for March 2022 since only 2 days have passed since the billing date which is March 1, 2022).

Refund Policy

To request a refund you can email us at team@sutle.io.

  1. Refunds are only applicable for then-current monthly and yearly subscriptions. You will not receive a refund for monthly and yearly subscription that has passed.
  2. For monthly subscriptions, you can receive a refund for that current month if not more than 7 days has passed when your subscription has become effective.
  3. For yearly subscriptions, non-used future months in your subscription will be refunded to you.
  4. Refunds are credited to the bank or card you used in paying the subscription. For processing your refund request, we take up to 3 business days from the date we receive a refund request. Refunds might take up to 14 business days depending on the third-party payment gateway's refund processing. If you have any questions, feel free to contact us at team@sutle.io.

If you have any questions about this Refund Policy, please contact us:

By email: team@sutle.io.

This policy is effective as of August 25, 2022